Shipping & Returns

From us to you.

We want you to be completely satisfied with your purchase. Here's how we fulfill orders and handle returns.


Processing

2–4 business days.


Shipping rates

Free over $50. $10 under $50.


Tracking

Emailed when your order ships.

Part one

Shipping policy

Processing time

All orders are processed within 2–4 business days, excluding weekends and holidays.

If we're experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping rates

Orders of $50 or more ship free. Orders under $50 ship for a flat $10.

Confirmation and tracking

You'll receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Incorrect addresses

Please make sure your shipping address is correct at checkout. Auterra is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect address, the customer is responsible for the re-shipping cost.

Lost or stolen packages

Auterra is not liable for packages marked as "delivered" by the carrier but reported lost or stolen.

If your tracking says "delivered" and you haven't received your order, please contact the carrier (USPS, UPS, etc.) directly to file a claim.

Where we ship

We currently ship within the United States only.

Part two

Return policy

  • Return window. Returns are accepted within 3 days of delivery.
  • Condition. Clothes must be unworn, unwashed, and have tags attached.
  • How to start a return. Email jarrod@auterra.shop with your order number.
  • Return shipping. The customer pays return shipping on refunds. For exchanges, we cover the shipping.
  • Refunds. Refunds are issued to your original payment method within 7 business days of us receiving your return.
  • Exchanges. Want a different size or color? Email jarrod@auterra.shop with your order number and the size or color you'd like. Exchanges are subject to stock and follow the same 3-day window and condition rules.

Need help?

Questions about an order, a shipment, or a return? Drop us a line and we'll get back to you personally.

jarrod@auterra.shop