At Auterra, we want you to be completely satisfied with your purchase. Please read our shipping and return policies below to understand how we fulfill orders and handle returns.

Shipping Policy

1. Processing Time
  • All orders are processed within 2–4 business days (excluding weekends and holidays).

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates
  • Shipping charges for your order will be calculated and displayed at checkout.

  • Once shipped, delivery times vary by carrier and destination.

  • Note: We are not responsible for shipping delays caused by weather, natural disasters, or carrier issues.

3. Shipment Confirmation & Tracking
  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Incorrect Addresses
  • Please ensure your shipping address is correct at checkout. Auterra is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for the re-shipping cost.

5. Lost or Stolen Packages
  • Auterra is not liable for packages marked as "delivered" by the carrier but reported lost or stolen. If your tracking states "delivered" but you have not received it, please contact the carrier (USPS, UPS, etc.) directly to file a claim.

6. International Shipping
  • We currently ship to select international countries.

  • Customs, Duties, and Taxes: Auterra is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).