FAQ
Good questions.
Sizing, materials, shipping, and everything else we get asked.
Most asked
How does it fit?
Designed with a relaxed, contemporary drape and full room for movement.
Men
True to size
Take your normal size for a comfortable, relaxed fit. Size up if you prefer a heavily oversized fit.
Women
Order one size down
The set is cut on standard men's sizing. Order one size down for a standard relaxed fit.
Will it shrink?
Heat is what shrinks cotton. Wash cold and air dry, and your set will stay true to size. If you use a dryer, choose the lowest heat and expect some shrinkage.
I'm still not sure which size to get. Can you help?
Yes. Email us at jarrod@auterra.shop with your height, usual size, and how you like your clothes to fit, and we'll point you to the right one.
The product
Materials and care
What is the Sweat Set made of?
490 GSM French terry in 100% organic cotton. Zero plastic. No polyester blends and no synthetic fibers.
What does "zero plastic" mean?
Most clothing today is made with synthetic fibers like polyester and nylon, which are plastics made from petroleum. We don't use them. Auterra is made from natural fabric only.
Where is it made?
Every piece is cut and sewn in Portugal.
How do I wash it?
Wash only when needed, in cold water, inside out. Hang dry or lay flat. Skip the bleach and fabric softener. The full breakdown is in our Care Guide.
Your order
Shipping and returns
How long will my order take to arrive?
Orders are processed within 2–4 business days, excluding weekends and holidays. After that, delivery time depends on the carrier and your destination.
How much is shipping?
Shipping is free on all US orders of $50 or more. Orders under $50 ship for a flat $10.
How do I track my order?
You'll get a shipment confirmation email with your tracking number as soon as your order ships. The tracking number becomes active within 24 hours.
Can I change or cancel my order?
Email us at jarrod@auterra.shop as soon as possible with your order number. We'll do our best to help before your order ships.
My tracking says delivered, but I don't have my package.
Please contact the carrier (USPS, UPS, etc.) directly to file a claim. Auterra is not liable for packages marked as delivered by the carrier.
What is your return policy?
Full details are on our Shipping & Return Policy page.
The drops
Limited by design
Why are your drops limited?
We make a small number of sets at a time so we can hold every piece to the standard we want. Each drop is a limited run.
Will you restock when a drop sells out?
Once a drop sells out, it won't return in the same form. New drops are on the way, and our email list hears about them first.
How do I get early access?
Join our email list. Subscribers get access to each drop before it opens to the public.